Shipping & returns

IN-STORE PICK-UP

If indicated when placing your order, you may collect your purchase in our store at the following address:

Sint-Katelijnestraat 6
1000 Brussels
Belgium

No shipping fees will be charged for in-store pickup.

SHIPPING BY POST

Within Belgium: delivery within 24 hours.
Rest of Europe: 1 to 5 working days.

The delivery times indicated are estimated and may vary depending on the destination. SuperDragonToys cannot be held liable or offer compensation in the event of delayed delivery.

To ensure optimal delivery, please always provide a complete and accurate address where someone will be available during business hours. If the address provided is incomplete or incorrect, any additional shipping costs or consequences (such as reshipment or loss of the parcel) will be the customer’s responsibility.

If you are absent at the time of delivery, your parcel will be returned to the carrier’s local depot. Should your parcel be returned to us due to absence or failure to collect it, it will only be resent after payment of the new shipping costs, unless the delivery issue is attributable to the carrier.

You may include additional delivery instructions (for example: “leave with neighbour”, “access code”, “no delivery during lunch break”, etc.).

Once your order has been dispatched, you will receive a confirmation email containing your order number and a link to track your shipment. The delivery period begins upon receipt of this dispatch confirmation.

SHIPPING RATES

Package dimensions and weight

- Maximum weight: 31.5 KG
- Maximum Circumference: 3.00 M
- Maximum length: 1.75 M
- Maximum Volumetric Weight: 167 KG

For the other countries, please send us a mail to [email protected] for further informations.

ONLY FOR BELGIUM : FREE SHIPPING FEE FROM 99€ !
ONLY FOR NETHERLANDS : FREE SHIPPING FEE FROM 99€ !

For the Overseas Territories of FRANCE, please contact us for a quote on shipping costs!

If your order contains items that are in PREORDER status, the order will only be shipped when all items are available in stock.

RETURN POLICY AND WARRANTY

In accordance with the European Directive of 24/03/2011, the consumer has a period of fourteen (14) days to exercise their right of withdrawal by returning the ordered item(s) to the seller, without the need to provide justification and without penalty, except for return shipping costs and any bank charges related to reimbursement. The fourteen-day period begins on the day following receipt of the goods.

You therefore have 14 days from the day after receipt of your order to notify us of your intention to return a product. You then have an additional 14 days to return the product.

After this period, the products are considered accepted and compliant with the order.

The right of withdrawal does not apply to sealed audio or video recordings (such as CDs, DVDs, Blu-rays, or other digital media) once the seal or packaging has been opened.

The legal two-year warranty on the conformity of consumer goods applies to all products sold.

In the event of a defective item, we undertake to refund or exchange the product free of charge in the following cases:

• Defective item or hidden defect
• Incorrect product or packaging error

The warranty does not apply to defects resulting from misuse, normal wear and tear, or damage occurring after delivery.

Return shipping costs paid by the customer are non-refundable.

All returns should be sent to the following address:

SuperDragonToys
Sint-Katelijnestraat 6
1000 Brussels
Belgium